How many calls are we losing? When where are our lines loaded? What is the speed on response?
Statistical reports and charts can be created and automatically sent to an email address in a simpler or more complicated manner from each communication system.
The most important parameters of the on-line information are always displayed on the screens in the contact center solutions. Depending on the complexity of the technical solution, several desirable real-time information parameters are always visible in the operators computer screen, in the administrator's smart device or on a large monitor.
Watch an example of a video tutorial here:
A comprehensive overview of reports and real-time options is available on the Wildix Raports & Statistics.